Customer Support

Heidelberg maintains four logistics hub center in the world for effective and efficient spare part delivery worldwide. To guide against, downtime spare parts can be delivered within a few hours to any part of the world. We stock a wide range of genuine spare parts in our local and overseas logistics centers.

Technical Services:

  • Repairs and faulty clearance
  • Overhauling
  • Onsite support
  • Installation and relocation
  • Maintenance

Spare parts

A backbone to Heidelberg Nigeria Ltd’s operation is our professional back up services, installations and field service for equipment installed anywhere in Nigeria (Benin, Togo, Sierra Leone and Liberia included). We also handle training of clients’ machine minders and assistance with factory layout etc. 


In addition, we frequently conduct seminars on proper maintenance and safety checks for all players in the industry, thus raising the general awareness and quality level in the Graphics Industry.

Many of our clients make use of our cost efficient and time saving preventive maintenance agreements, in order to increase profit and minimize down-time

Emergency parts

Extremely fast delivery of all original parts, based on evaluation and advice from our experts

Schedule replacement

Smaller or larger parts brought in with the view to avoid down turn and maximize production/profits